Returns Policy

Return window

Standard customers may request a return within 30 days after delivery. Active Iron Club and Iron Studio members have 60 days. Statutory rights for faulty, misdescribed or damaged goods remain available regardless of this change-of-mind window.

Return condition

Change-of-mind goods must be unused, complete and safely packed with all pads, liners, caps, inserts, included lights, care materials and original protective packaging. Adhesive backings must remain unpeeled and magnetic surfaces must be undamaged. Reasonable inspection is permitted; use beyond inspection may reduce a refund where law allows.

Products covered

The return window and condition rules apply to every physical set in the current catalogue:

• Blackened Desk Tray Set — Desk & Surface
• Steel Pen & Tool Cup Trio — Desk & Surface
• Magnetic Strip Organizer — Desk & Surface
• Countertop Paper Towel Stand — Desk & Surface
• Desk Riser Shelf — Desk & Surface
• Stick-On Steel Hook Set — Wall & Hooks
• Magnetic Key Rail — Wall & Hooks
• Leaning Wall Ladder Rack — Wall & Hooks
• Freestanding Coat Stand — Wall & Hooks
• Over-Door Steel Hook Bar — Wall & Hooks
• Geometric Candle Holder Trio — Decor & Object
• Steel Bookend Pair — Decor & Object
• Minimal Metal Vase Set — Decor & Object
• Industrial Photo Stand Set — Decor & Object
• Wireframe Object Trio — Decor & Object
• Entryway Steel Kit — Bundles
• Workspace Industrial Set — Bundles

Bundle returns must include every component supplied in that bundle. A faulty component within a bundle can be assessed separately where consumer law requires an appropriate remedy.

How to start

Contact support with the order email, item, reason and photographs where condition or damage is relevant. Wait for the return instructions and destination before posting. Do not send a heavy metal parcel to the registered office without authorisation because it may not be equipped to receive carrier returns.

Return shipping

For change of mind, the customer pays tracked return shipping and remains responsible until delivery. We cover a reasonable authorised return method for goods confirmed faulty, incorrect or damaged in transit. Customs declarations must mark the parcel as returned merchandise where applicable.

Exchanges

Contact support to request an exchange. Stock is not reserved until the original return is accepted; limited objects may be unavailable. Where speed matters, a separate new order and a refund of the return may be offered.

Exceptions

Used adhesive pads, assembled goods showing use damage, personalised goods and quarterly member objects already dispatched are not accepted for change of mind unless consumer law requires otherwise. A faulty quarterly object remains covered by statutory remedies.